Refund Policy

Last Updated: April 29, 2026

Thank you for choosing My Wifi Ext Info (“we,” “us,” or “our”) for your WiFi extender setup and technical support needs. Please read this Refund Policy carefully before purchasing any of our services.

Important Notice: My Wifi Ext Info is an independent third-party technical support and consultation service provider. We are not affiliated with, endorsed by, or officially connected to NETGEAR or any other hardware manufacturer. All services provided by us are consultation and support services only.

1. Nature of Our Services

All services offered by My Wifi Ext Info are consultation and technical support services. This includes, but is not limited to:

  • WiFi extender setup guidance and walkthroughs
  • Remote troubleshooting assistance
  • Configuration support for WiFi range extender devices
  • 24×7 expert consultation via call or remote access

Because our services involve the immediate delivery of expert time, knowledge, and technical assistance, they are considered rendered and consumed at the time of delivery.

2. No Refund Policy

Due to the nature of our consultation and technical support services, all payments made to My Wifi Ext Info are non-refundable. Once a service session has been initiated or completed, no refund will be issued under any circumstances.

This policy applies to all service types including:

  • One-time setup or troubleshooting sessions
  • Monthly or annual managed support plans
  • Any paid consultation or remote assistance service

3. Why We Do Not Offer Refunds

Our no-refund policy exists because:

  • Technical expertise, time, and resources are committed and delivered at the start of each session
  • Consultation services cannot be returned unlike physical products
  • Our team invests significant time in diagnosing and resolving each customer’s specific issue
  • The outcome of technical support may vary depending on the customer’s device, network environment, and cooperation during the session

4. Exceptions

A refund may be considered only in the following exceptional circumstances:

  • You were charged twice for the same service due to a billing error on our end
  • A service session was never initiated despite successful payment, and you notify us within 24 hours

To request a review under these exceptions, please contact us immediately at info@mywifiextinfo.net with your payment details and a description of the issue. All exception requests are reviewed at our sole discretion.

5. Chargebacks and Disputes

We strongly encourage customers to contact us directly before initiating a chargeback or payment dispute with their bank or credit card provider. Filing an unjustified chargeback after a service has been successfully delivered may be considered fraudulent and could result in the termination of your access to our services.

6. Service Satisfaction

While we do not offer refunds, we are committed to ensuring your satisfaction. If you are not happy with the outcome of your support session, please reach out to us and we will make reasonable efforts to address your concerns within the scope of the service you purchased.

7. Cancellation of Subscription Plans

If you are on a monthly or annual subscription plan, you may cancel at any time. Cancellation will stop future billing, but no refunds will be issued for the current or any previously billed period.

8. Contact Us

If you have any questions about this Refund Policy or need assistance, please contact us:

This Refund Policy is subject to change without prior notice. Continued use of our services after any changes constitutes your acceptance of the updated policy. Last updated: April 29, 2026.

Scroll to Top