Last Updated: April 29, 2026
At My Wifi Ext Info (“we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it.
By using our website at wifisetfast.com or any of our services, you agree to the practices described in this Privacy Policy.
Independent Service Provider Notice: My Wifi Ext Info is an independent third-party technical support and consultation service. We are not affiliated with, endorsed by, or officially connected to NETGEAR, Inc. or any other hardware manufacturer.
1. Information We Collect
We collect the following types of information when you use our website or services:
| Type of Data | Examples | How It Is Collected |
|---|---|---|
| Personal Identification | Name, email address, phone number | When you fill out a contact or support form |
| Payment Information | Credit card details, billing address | When you purchase a paid service (via secure payment gateway) |
| Device Information | Extender model, router details, network setup | When you request technical support |
| Usage Data | Pages visited, time spent, browser type, IP address | Automatically via cookies and analytics tools |
| Communication Records | Chat logs, call notes, email correspondence | During support sessions for quality and training purposes |
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and improve our technical support and consultation services
- To process payments and manage billing
- To respond to your inquiries and support requests
- To send you service-related communications such as confirmations and updates
- To analyse website usage and improve user experience
- To comply with legal obligations and prevent fraud
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
3. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site.
We use the following types of cookies:
- Essential cookies: Required for the website to function properly
- Analytics cookies: Help us understand traffic patterns and user behaviour (e.g. Google Analytics)
- Preference cookies: Remember your settings and preferences for future visits
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
4. How We Share Your Information
We do not share your personal information with third parties except in the following limited circumstances:
- Service providers: Trusted third-party vendors who assist in delivering our services (e.g. payment processors, remote access tools) under strict confidentiality agreements
- Legal compliance: When required by law, court order, or governmental authority
- Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity under the same privacy protections
5. Remote Access and Session Data
Where remote access to your device is required for technical support, it is conducted only with your explicit consent. During such sessions:
- Our technicians will only access areas of your device necessary to resolve the reported issue
- We do not access, copy, or store your personal files, documents, or passwords
- Session activity may be logged for quality assurance and training purposes
- Remote access is terminated immediately once the support session is complete
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. Once data is no longer needed, we securely delete or anonymise it.
- Support session records: Retained for up to 12 months
- Payment records: Retained for up to 7 years for compliance purposes
- Contact form submissions: Retained for up to 6 months
7. Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. These include:
- SSL/TLS encryption on our website
- Secure payment processing via PCI-compliant gateways
- Access controls limiting who within our team can view customer data
- Regular review of our data handling practices
While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to access: Request a copy of the personal data we hold about you
- Right to correction: Request correction of inaccurate or incomplete data
- Right to deletion: Request deletion of your data where it is no longer necessary
- Right to object: Object to the processing of your data in certain circumstances
- Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, please contact us at info@mywifiextinfo.net. We will respond within a reasonable timeframe.
9. Children’s Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will promptly delete it. If you believe a child has shared information with us, please contact us immediately.
10. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of any third-party sites and encourage you to review their privacy policies independently.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the “Last Updated” date at the top of this page. Continued use of our website or services after changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:
- Email: info@mywifiextinfo.net
- Website: wifisetfast.com/contact-us
- Support Hours: 24×7
This Privacy Policy was last updated on April 29, 2026. By using our services, you acknowledge that you have read and understood this policy.